Besam Warranty Statement

Besam Warranty pages are undergoing changes in March and April 2010. The Warranty Statement has been replaced and will shortly be updated. Please contact us for more information.

Besam provides a 12 (twelve) month warranty period on all new installations and system upgrades, and a 3 (three) month warranty period on all labour only repair works.New Installations

The warranty period begins from practical and signed-off completion of the given installation. The receipt of Besam’s completed warranty validation card is necessary if you wish to make any claims on your warranty.

The warranty is held with the end user/owner/occupier. It is not held by the building contractor or aluminium company unless otherwise agreed with the office.

The warranty card should be completed with the name, address and contact details of the end user of the product; this will help ensure we provide the best possible level of service during the warranty period and through the life of the product.

What does the warranty cover?

New Installations

All parts and on-site labour for product failure and/or installation defects not due to inappropriate or incorrect use or vandalism.

Replacement Parts

Replacement of parts found to be defective – these parts will be repaired or replaced free of charge and shall be warranted for an additional period of 3 months or until expiry of the original warranty period whichever is the longer period.

This warranty will be invalidated if goods or parts are supplied by any other person other than the Company or a duly accredited operative or if the goods or parts are misused or neglected by the Customer or used other than in their ordinary commercial or industrial usage.

What doesn't the warranty cover?

• Vandalism

• Customer Abuse, miss-use or neglect

• Accidental Damage

• Requested adjustments (e.g. safety or activation sensors, speeds)

• Force Majeure (please see our standard terms & conditions).

During the installation of the product Besam will set the automatic door systems/operators to work within the recommendations of BS7036 in terms of activation distances and safety sensor zones. A completion certificate has been supplied and any further requests to attend site for activation sensor, safety sensor or speed adjustment, through non-product failure non-installation defects, will be chargeable.